Evidence → Action → Ownership
A working structure for turning an unresolved account into an explainable decision and an accountable next step.
Open the complete layout ↗︎Ideas made usable
Frameworks
Working structures for making revenue cycle decisions easier to explain, repeat and improve.
The two loops of denial management
Keep the work of resolving an account connected to—but distinct from—the work of preventing a recurring condition.
Open the complete layout ↗︎The billing team learning loop
A structure for moving from quality findings to useful teaching and a better-defined working process.
Open the complete layout ↗︎An ongoing body of work
Follow the work.
Practical observations about medical billing, revenue cycle operations, billing teams and the systems behind better collections.